| 000 | 01328cam a2200385 i 4500 | ||
|---|---|---|---|
| 001 | 18480718 | ||
| 003 | OSt | ||
| 005 | 20221220071801.0 | ||
| 008 | 150205s2015 paua 000 0 eng | ||
| 010 | _a 2015000753 | ||
| 020 | _a9780749473235 (paperback) | ||
| 020 | _z9780749473242 (ebook) | ||
| 040 |
_aDLC _beng _cDLC _erda _dDLC |
||
| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.V346 2015 |
| 082 | 0 | 0 |
_a658.834 BEL _223 |
| 084 |
_aBUS018000 _aBUS007000 _aBUS041000 _aBUS090010 _aBUS043000 _2bisacsh |
||
| 100 | 1 | _aVan Belleghem, Steven. | |
| 245 | 1 | 0 |
_aWhen digital becomes human : _bthe transformation of customer relationships |
| 264 | 1 |
_aLondon ; _aPhiladelphia: _bKogan Page, _c2015. |
|
| 300 |
_axii, 195 pages ; _billustrations :pbk _c24 cm |
||
| 336 |
_atext _2rdacontent |
||
| 337 |
_aunmediated _2rdamedia |
||
| 338 |
_avolume _2rdacarrier |
||
| 650 | 0 | _aCustomer relations. | |
| 650 | 0 | _aBusiness communication. | |
| 650 | 0 | _aElectronic commerce. | |
| 650 | 7 | _aBUSINESS & ECONOMICS / Customer Relations. | |
| 650 | 7 | _aMarketing / General. | |
| 650 | 7 | _aE-Commerce / Internet Marketing. | |
| 650 | 7 | _aGeneral Management | |
| 906 |
_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg |
||
| 942 |
_2ddc _cBOOK |
||
| 999 |
_c480 _d480 |
||