TY  - BOOK
AU  - Van Belleghem,Steven
TI  - When digital becomes human: the transformation of customer relationships 
SN  - 9780749473235 (paperback)
AV  - HF5415.5 .V346 2015
U1  - 658.834 BEL 23
PY  - 2015///
CY  - London, Philadelphia
PB  - Kogan Page
KW  - Customer relations
KW  - Business communication
KW  - Electronic commerce
KW  - BUSINESS & ECONOMICS / Customer Relations
KW  - Marketing / General
KW  - E-Commerce / Internet Marketing
KW  - General Management
ER  -